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Initial Point of
Contact Program

NIED’s Initial Point of Contact is a highly accessible and timely resource for caregivers of individuals with an eating disorder.

With just a telephone call or text message, caregivers who are often desperate for help find an empathetic, lived-experience ear, a comforting voice of support, and information they can act on.

This includes resources and educational materials and how to access them, and high-level guidance as to where and how to seek out professional help.

To reach out, call Wendy Preskow at 416-859-7571, or email


Every effort will be made to answer you ASAP or within 24 hours.


 “Wendy, I want to tell you how much I have appreciated every email and conversation we have had. It has helped me stay strong when I felt I would crumble. I feel empowered by what you are doing in the hidden and misunderstood world of Eating Disorders. I appreciate you for your kindness and honesty and the support you have given us. I want to make sure you know how much you have helped…and you don’t even know us.” 


“I’m reaching out on behalf of my mum. My twenty-one-year sister is at an absolute crisis point in her anorexia and my mum is really struggling to cope. My sister lives with my parents and is currently on waitlists for IP/Day Treatment in Ontario and the family is seeking out private supports for her in the meantime.”


“I just wanted to let you know that my daughter is now in “recovery” and she’s in a really good place. I want to thank you for taking the time to speak to me, and for reaching out to me to check in.

The whole process was so difficult. Not knowing how to help your child and access the right supports was so frightening. But NIED gave me contacts, helpful resources and connected me with support groups with other caregivers going through the same struggle.

 Speaking to someone at NIED, who has been through this with their own loved one, was so helpful and insightful.”

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